Returns & Exchanges
Due to the perishable nature of our crispy chicken skins, we do not accept returns on food items; however, your satisfaction is our priority and we are happy to resolve any issues with your order. If your chips arrived damaged or did not meet our crunch standards, please reach out to our support team within 14 days of delivery.
Contact Support
Email our team at support@flockfoods.com with your order number and a brief description of the issue.
Provide Evidence
Attach a photo of the product packaging and the shipping box to help us improve our quality control and shipping processes.
Review Process
Our team will review your claim within 2-3 business days to determine eligibility for a replacement or a refund.
Resolution
Once approved, we will either ship out a fresh batch of chips or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing